Returns & Exchanges
At Natural Catch, we want you to be completely satisfied with your premium seafood experience. If your order arrives damaged or does not meet our quality standards, please contact us within 30 days for a full refund or replacement.
Inspect Your Order
Upon delivery, please examine your shipment for any signs of damage or missing items to ensure your seafood arrived in perfect condition.
Contact Support
Email our customer service team at [email protected] with your order number and a brief explanation of the issue.
Provide Documentation
To help us process your request quickly, please include clear photos of the damaged packaging or product labels if applicable.
Receive Resolution
Once reviewed, we will issue a refund to your original payment method or ship a replacement order at no additional cost to you.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing